Industrial service innovation growth and barriers

被引：6

作者：

Panesar, Sukhvir Singh ^{[1
]}

Markeset, Tore ^{[2
]}

Kumar, Rajesh ^{[3
]}

机构：

[1] AGR EmiTeam AS, N-4391 Sandnes, Norway

[2] Univ Stavanger, Ctr Ind Asset Management, N-4036 Stavanger, Norway

[3] Aker Offshore Partner, N-4003 Stavanger, Norway

来源：

INTERNATIONAL JOURNAL OF SERVICES TECHNOLOGY AND MANAGEMENT | 2008年 / 9卷 / 02期

关键词：

industrial Business-to-Business services; capital-intensive services; service innovation; growth; barriers; Norwegian Oil and Gas industry;

D O I：

10.1504/IJSTM.2008.018434

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

Industrial Business-to-Business (B2B) services are becoming increasingly important for industrial growth and competition. As the markets are becoming more competitive and globalised, companies need to focus on improving existing services and creating new services. Innovation in services is a complex process and many barriers are encountered for companies that do not have experience in service innovation. Based on a study in the Norwegian oil and gas industry, this paper maps recent industrial B2B service growth and innovations. A number of innovation barriers are identified and discussed. Furthermore, the paper draws attention to the need for development in industrial service sourcing strategies, relationships, as well as contractual and performance issues.

引用

页码：174 / 193

页数：20

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