SERVICE TIME COMPETITION

被引：42

作者：

PNG, IPL

REITMAN, D

机构：

[1] UNIV CALIF LOS ANGELES,LOS ANGELES,CA 90024

[2] OHIO STATE UNIV,COLUMBUS,OH 43210

来源：

RAND JOURNAL OF ECONOMICS | 1994年 / 25卷 / 04期

关键词：

D O I：

10.2307/2555978

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

How can two physically identical gasoline stations differentiate themselves? In this article we develop and test a model of service time competition: some stations set higher prices and thereby offer shorter queues, whereas other offer lower price and longer queues. We find that retail demand is sensitive to service time: customers are, on average, willing to pay about 1% more for a 6% reduction in congestion. Consistent with the service time hypothesis, prices are more dispersed at stations facing more direct competition.

引用

页码：619 / 634

页数：16

共 27 条

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*AM PETR I, 1992, 1593 PUBL

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