Influence of communication in the hospital accreditation process

被引：4

作者：

Manzo, Bruna Figueiredo ^{[1
]}

Menezes Brito, Maria Jose ^{[2
]}

Alves, Mar-Lia ^{[2
]}

机构：

[1] Pontificia Univ Catolica Minas Gerais, Dept Enfermagem, Belo Horizonte, MG, Brazil

[2] Univ Fed Minas Gerais, Dept Enfermagem Aplicada, Programa Posgrad Enfermagem, Belo Horizonte, MG, Brazil

来源：

REVISTA BRASILEIRA DE ENFERMAGEM | 2013年 / 66卷 / 01期

关键词：

Communication; Quality of Health Care; Accreditation;

D O I：

10.1590/S0034-71672013000100007

中图分类号：

R47 [护理学];

学科分类号：

1011 ;

摘要：

The research objective was to examine the perspective of professionals, the major communication barriers experienced during the Accreditation process in a medium sized private hospital in Belo Horizonte. This is a qualitative study involving 34 health professionals from different categories. The survey results showed that the shortage of information, lack of objectivity, integrity and explicitness in the transfer of knowledge favors the rupture of the provision of quality services. The organizational communication is an effective tool to support major changes in companies, as it is the scope of hospital accreditation. Articulating the change in a concise manner, with focus on the communication, can be achieved the quality standard.

引用

页码：46 / 51

页数：6

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