共 13 条
[1]
Bossert J. L., 1991, QUALITY FUNCTION DEP, P5
[2]
Bouchereau V., 2000, BENCHMARKING INT J, V7, P8, DOI DOI 10.1108/14635770010314891
[3]
Bramson A., 1975, SOAP MAKING IT ENJOY
[4]
Cavitch S. M., 1995, NATURAL SOAP BOOK MA
[5]
Darral G. C., 1999, HARWARD BUSINESS SCH
[6]
Day R. G., QUALITY FUNCTION DEP
[7]
Dean Edwin B., QUALITY FUNCTION DEP
[8]
Evans J., 2011, ISBN, V13, P978
[9]
Griffin J., 2000, CUSTOMER LOYALITY EA