Problem solving strategies in a virtual work group: case analysis

The diffusion of computer supported communication systems has recently con-tributed to redefine the context of social interaction. More specifically, within the working context, it has contributed to enhance new forms of participation 2003). Actually. w strategies based on coil greatly committed to c rnmon goals. Sue evidence has supported the chance as well it has highlighted the o ortunity to further develop organisational ab-sence and/or in partia the web have allowed a to further enhance ve t widespread net few decac ea, the many acivantagea supplied by mance of et07 ne. interactions ( awl. Shurygallo, Lion. on corn gatemen and objectives sharing in ab-etences in the workplace; the tradi-virtual teams, physically distant but Lionel teamwork ability a new skill has been enriched by the ability to co-work with colleagues Physically distant (virtual teamwork ability). The aim of the present paper is to understand how a virtual team "works", which strategies are chosen to solve problems and to make decisions. To this purpose, the working sessions of a virtual team been taken into account. Content and discourse analysis have adopted to analyze the data.