Information management and open innovation practices in a brazilian technological center

Innovation product and service were developed, mainly, internally in the organizations until the propagation of the model of Open Innovation in the business environment. Collaborative innovation processes take place through the interaction between different actors: suppliers, consumers, education and research institutions and the government. Information needs to be adequately addressed through strategic information management. From the methodological procedures, it is an exploratory and descriptive, qualitative-quantitative study that sought to know how the companies of the technological pole of Florianopolis manage the information and carry out their innovation practices. The results highlight the absence of sectors and professionals dedicated exclusively to information management. The main sources of information are digital media and events promoted by representative entities. There are standardized, but not formalized, procedures for organizing, storing, distributing and using information. Most of the innovation is the result of contributions from employees themselves, as well as from final consumers and suppliers. The main motivator for investment in innovation is the need to stay ahead of competitors, in addition to reducing costs and increasing the value perceived by customers, also contributing to the learning of the professionals involved.