Peer reference revisited Evolution of a peer-reference model

被引:17
作者
Faix, Allison [1 ]
机构
[1] Coastal Carolina Univ, Kimbel Lib, Conway, SC 29528 USA
关键词
Academic libraries; Reference services;
D O I
10.1108/RSR-07-2013-0039
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
Purpose - The purpose of this article is to revisit Kimbel Library's peer reference program three years later and provide further information on the challenges and benefits of growing a successful peer reference service model. Design/methodology/approach - This article examines the ongoing development of a peer reference model in an academic library setting and assesses the impact, value and continuing evolution of this model. Findings - Communication and collaboration among library public service departments is the key to managing rapid program growth and expansion of services. Practical implications - This article offers suggestions based on the experiences of one library for others interested in establishing or reexamining a peer reference service model. Originality/value - Employing undergraduate students at the reference desk is a relatively new practice that warrants further analysis, as it becomes more widespread. This article returns to examine a newly established peer reference program three years after its beginning.
引用
收藏
页码:305 / +
页数:16
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