Modeling and managing collaborative processes over the internet

Purpose - Collaborative processes are relatively complex and are therefore difficult to handle. Representing the joint processes and capturing the interactions among stakeholders in a structured way are critical to improve the collaboration productivity. This paper aims to present a generic collaborative process model that improves on current approaches by explicitly representing the perspectives of stakeholders and their evolution traversing a work process. Design/methodology/approach - This approach provides a mechanism to identify the interdependencies among tasks and stakeholders, and realizes collaboration through process management. A web-based information system using the model to support collaborative process management is also described. Findings - The research work provides collaboration management systems with the ability to analyze and control the processes through sharing perspectives. Originality/value - The models and methods described in this paper are an important part of a pervasive, resilient and predictable means for business process management over the internet.