Training in Public Services: A Study with University Staff Members

The aim of this study was to verify the compatibility of training activities with a university's needs by surveying the perceptions of employees about the effectiveness of a training program between 2010 and 2011. The research was done at the Federal University of Pernambuco, Brazil, with staff members of the Education service. Results were based on the analysis of a questionnaire applied to employees, documents and interviews that were enabled by the coordination of people development. Most respondents completed high school, aging between 40 and 59, and with time of service from 21 to 29 years. The degree of employee interest reached a very good level, especially the monitoring of changes occurring in the workplace (77%). As of training objectives, most respondents are satisfied in part or in full, claiming that training had a positive impact on the organizational environment and the fulfillment of employee routines.