Sharing experienced Baby-Boomers' tacit knowledge: the design of tacit knowledge sense-making-sharing interactions

The workforce aging and retirement, the increasing complexity of knowledge required for work, and the limited cross-generational knowledge interactions - a draining of opportunities to share experts' knowledge - have aggravated the need to effectively share experts' tacit knowledge with the new entrants in the workforce: the Generation Y. Such draining risks impoverishing knowledge creation for innovation. To reduce the effects of the above, the research seeks to understand how tacit knowledge sharing interactions can be qualitatively designed to potentiate such practice attuned to differences and the challenges in accessing tacit knowledge. It emerges critical skills and conversation qualitative characteristics, providing a sense-making-and-communication-oriented framework for such interactions.