CLIENTS AS PARTIAL EMPLOYEES OF SERVICE ORGANIZATIONS - ROLE DEVELOPMENT IN CLIENT PARTICIPATION

被引：374

作者：

MILLS, PK ^{[1
]}

MORRIS, JH ^{[1
]}

机构：

[1] USN,POSTGRAD SCH,MONTEREY,CA 93940

来源：

关键词：

D O I：

10.2307/258392

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：726 / 735

页数：10

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[4]

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[6]

Barnard C., 1948, ORG MANAGEMENT

[7]

BELL D, 1973, COMING POST IND SOC

[8]

Berry L.L., 1984, SERVICES MARKETING, P29

[9] CORRELATES OF ROLE INDEXES [J].

BRIEF, AP ;

ALDAG, RJ .

[10]

CHASE RB, 1978, HARVARD BUS REV, V56, P137