PERCEPTIONS OF A QUALITY PROGRAM AND RELATIONSHIPS WITH WORK PERCEPTIONS AND JOB-ATTITUDES

Numerous organizations have incorporated quality-oriented interventions to improve effectiveness; however, little systematic research has concerned how employees' perceptions about such interventions influence perceptions of work characteristics or job-related attitudes. The present study of 113 professional and support staff in a large petrochemical company suggested that perceptions about management's commitment to the success of the intervention was related to perceptions of reduced role stress, more positive relationships with management and more positive job-related attitudes.