KNOWLEDGE MANAGEMENT STRATEGIES BY PROPERTY MANAGEMENT COMPANIES IN MALAYSIA

This paper attempts to develop a theoretical base for the understanding of knowledge management concepts that can be used by property management companies in Malaysia. The strategy, which is a conceptual model, is formulated from various literature surveys on knowledge management. A case study includes 25 property management companies registered with the Board of Valuers, Estate Agents and Appraisers. The empirical validation was done to propose a KM strategies model in the context of property management. Using factor analysis, several dimensions were identified as key strategies of KM in property management companies. From the findings, an inclusive set of activities of KM in property management companies in Malaysia is shown.