A procedure model for process oriented e-government projects

Purpose - To provide guidelines in the form of a procedural model for e-government-indicated business process reengineering (BPR) projects in public administrations. Design/methodology/approach - A range of recently published works, which aim to provide practical advice for process-oriented e-government projects, were analysed. Additionally, experiences from several practical e-government projects were taken into account. The procedural model developed was then tested and evaluated. Findings - There is a lack of process orientation in public administrations. Additionally, existing processes are regularly not applicable to e-government. Therefore, e-government projects in practice are not always able to fully implement transactional processes. Part of the value potentially added by e-government is hence not exploited. One of the main reasons for the lack of process orientation is that there are few BPR methodologies applied and verified in public administrations. Research limitations/implications - The procedural model has not been tested for all different political and administrative systems. Certain national characteristics might lead to additional adaptations of the model which have been suggested. Practical implications - The procedural model is very useful and has been validated in several practical projects. Originality/value - This paper fulfils an identified need for BPR methodologies in public administrations, especially in the move towards e-government.