Strategic Enterprise Resource Planning in a Health-Care System Using a Multicriteria Decision-Making Model

被引：0
作者：
Chang Won Lee
N. K. Kwak
机构：
[1] Hanyang University,School of Business
[2] Saint Louis University,Department of Decision Sciences and ITM
来源：
Journal of Medical Systems | 2011年 / 35卷
关键词：
Enterprise resource planning; Health-care system; Multicriteria decision making;
D O I：
暂无
中图分类号：
学科分类号：
摘要：
This paper deals with strategic enterprise resource planning (ERP) in a health-care system using a multicriteria decision-making (MCDM) model. The model is developed and analyzed on the basis of the data obtained from a leading patient-oriented provider of health-care services in Korea. Goal criteria and priorities are identified and established via the analytic hierarchy process (AHP). Goal programming (GP) is utilized to derive satisfying solutions for designing, evaluating, and implementing an ERP. The model results are evaluated and sensitivity analyses are conducted in an effort to enhance the model applicability. The case study provides management with valuable insights for planning and controlling health-care activities and services.
引用
收藏
页码：265 / 275
页数：10
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