Quality assurance of academic websites using usability testing: an experimental study with AHP

被引：16

作者：

Roy S. ^{[1
]}

Pattnaik P.K. ^{[1
]}

Mall R. ^{[2
]}

机构：

[1] School of Computer Engineering, KIIT University, Bhubaneswar

[2] Department of Computer Science and Engineering, IIT Kharagpur, Kharagpur

来源：

International Journal of System Assurance Engineering and Management | 2017年 / 8卷 / 01期

关键词：

AHP; Usability; Usability score; Websites;

D O I：

10.1007/s13198-016-0436-0

中图分类号：

学科分类号：

摘要：

Considering the competitive business scenario of the IT world, websites are the key aspect for satisfying the user’s demands. Thus, usability evaluation is the hidden measure to succeed in this competitive environment. Measuring user satisfaction is a hindering job because of lack of appropriate methodologies. This paper addresses these issues by considering AHP based usability evaluation technique to measure the usability score of a website. The proposed methodology evaluates user satisfaction for three different websites based on feedback mechanism for different usability attributes. Feedback is collected using Questionnaire methodology. AHP is a multi-criteria decision making algorithm that proves to be the reliable way for the user to make a decision for choosing the best website that fulfills user satisfaction. © 2016, The Society for Reliability Engineering, Quality and Operations Management (SREQOM), India and The Division of Operation and Maintenance, Lulea University of Technology, Sweden.

引用

页码：1 / 11

页数：10

共 11 条

[1]

Al-Azab F.G.M., Ayu M.A., Web based multi-criteria decision making using AHP method. In: International conference on information and communication technology for the Muslim world (ICT4M), pp A6–A12, (2010)

[2]

Bratati C., Roy S., Pattnaik P.K., User satisfaction metrics for cloud computing environment, Eur J Acad Essays, 1, 3, pp. 63-69, (2014)

[3]

Chaparro B.S., Usability evaluation of a university portal website, Usability News, 10, 2, (2008)

[4]

Kostaras N., Xenos M., Assessing educational web-site usability using heuristic evaluation rules. In: 11th Panhellenic conference in informatics, 18–20 May, pp 543–550, (2007)

[5]

Manzoor M., Hussain W., A web usability evaluation model for higher education providing universities of Asia, Sci Tech Dev, 31, 2, pp. 183-192, (2012)

[6]

Mentes S.A., Turan A.H., Assessing the usability of university websites: an empirical study on Namik Kemal University, Turk Online J Educ Technol, 11, 3, pp. 61-69, (2012)

[7]

Roy S., Pattnaik P.K., Some popular usability evaluation techniques for websites, Adv Intell Syst Comput, 247, pp. 535-543, (2013)

[8]

Roy S., Pattnaik P.K., Mall R., A quantitative approach to evaluate usability of academic websites based on human perception, Egypt Inform J, 15, 3, pp. 159-167, (2014)

[9]

Saaty T.L., The analytic hierarchy process, (1980)

[10]

Sorum H., Andersen K.N., Vatrapu R., Public websites and human-computer interaction: an empirical study of measurement of website quality and user satisfaction, Behaviour and Information Technology, 31, 7, pp. 697-706, (2012)

← 1 2 →