The key to successful management of child care centres in Jordan

This research explores vital factors in effective management of care centres (CCs) in Jordan, and the role of key workers in establishing a nurturing family environment for optimal wellbeing of orphans. CCs in Jordan are the home for orphans who have lost one parent, both parents, or whom suffer from impoverishment. The study is based on triangulation of secondary data from relevant literature; individual, face-to-face, semi-structured interviews with CC directors (n = 3) concerning education, experience, management style and beliefs; questionnaires administered to CC employees (n = 30) interacting with orphans concerning education, prior work experience and steps taken to resolve issues; and observation of peer-to-peer and child-caregiver relationships; accommodation; and the extent of standardized routine administered in centres. This research recommends employing experienced directors who have a stated vision for the management of care centres, in addition to enhancing the reward system and salaries earned by employees at care centres, and training them to raise a prosperous and healthy generation. Furthermore, the establishment of a family based care centre exhibits a positive influence on children. © 2018, The Author(s).