Supporting Cognitive Design: Lessons from Human-computer Interaction and Computer-mediated Learning

Cognitive engineering has led to a consideration of the capabilities and limitations of users in relation to the products of system design. However, there has not been a similar recognition of human limitations in the process of design. One way to improve the products of system design is by making improvements in the process of design and, in particular, by addressing the limitations of designers through scaffolding with the technology that is the object of design. To do this we need to identify what we know about the process of designing for computer-mediated learning systems, and to build an understanding of how the design process might benefit from cognitive strategies and computer technology. Here we survey various approaches to support the design process, in order to identify approaches and opportunities that may inform both fields. Specific suggestions include heuristics for design, and scaffolding the design process through support tools. © IFIP, published by Kluwer Academic Publishers