共 68 条
[1]
Raftopoulos V(2005)A grounded theory for patients’ satisfaction with quality of hospital care ICU Nurs Web J 22 1-15
[2]
Cheng SH(2006)Quality competition among hospitals: The effects of perceived quality and perceived expensiveness on health care consumers Am J Med Qual 21 68-75
[3]
Wei YJ(1996)SERVQUAL revisited: a critical review of service quality J Serv Mark 10 62-81
[4]
Chang HJ(1988)The quality of care, how can it be assessed? J Am Med Assoc 260 1743-1748
[5]
Asubonteng P(2001)The advantages and disadvantages of process-based measures of health care Int J Qual Health Care 13 469-474
[6]
McCleary KJ(1998)Choosing and evaluating clinical performance measures Jt Comm J Qual Improv 24 470-9
[7]
Swan JE(2004)Determining factors of patient satisfaction for frequent users of emergency services in a medical center J Chin Med Assoc 67 403-10
[8]
Donabedian A(2011)A structural model to investigate factors affect patient satisfaction and revisit intention in Jordanian hospitals Int J Artif Life Res 2 43-56
[9]
Rubin HR(2009)How does satisfaction with the health-care system relate to patient experience? Bull World Health Organ 87 271-278
[10]
Pronovost P(2012)Are patient surveys valuable as a service-improvement tool in health services? An overview J Healthc Leadersh 4 33-46