Big Data and Information Processing in Organizational Decision ProcessesA Multiple Case Study

Data-centric approaches such as big data and related approaches from business intelligence and analytics (BI&A) have recently attracted major attention due to their promises of huge improvements in organizational performance based on new business insights and improved decision making. Incorporating data-centric approaches into organizational decision processes is challenging, even more so with big data, and it is not self-evident that the expected benefits will be realized. Previous studies have identified the lack of a research focus on the context of decision processes in data-centric approaches. By using a multiple case study approach, the paper investigates different types of BI&A-supported decision processes, and makes three major contributions. First, it shows how different facets of big data and information processing mechanism compositions are utilized in different types of BI&A-supported decision processes. Second, the paper contributes to information processing theory by providing new insights about organizational information processing mechanisms and their complementary relationship to data-centric mechanisms. Third, it demonstrates how information processing theory can be applied to assess the dynamics of mechanism composition across different types of decisions. Finally, the study’s implications for theory and practice are discussed.