Eliciting and Modeling Business Process Stories

被引：0
作者：
David Simões
Pedro Antunes
Luis Carriço
机构：
[1] University of Lisbon,Faculty of Sciences
[2] Victoria University of Wellington,School of Information Management
来源：
Business & Information Systems Engineering | 2018年 / 60卷
关键词：
Business process modeling; Organizational storytelling; Process stories; Modeling tools;
D O I：
暂无
中图分类号：
学科分类号：
摘要：
Most business process modeling tools used today encourage the rendition of lean, prescribed and clearly coordinated activities, which often clash with far more intricate business realities. This paper evaluates an alternative approach that adopts concepts from storytelling and sense-making theories to elicit process stories. The viability of this approach is tested in a case study involving sixteen individuals from the same organization who tell their personal views about a business process, thus gathering a total of twenty process stories. The obtained results suggest that process stories may increase the meaningfulness, contextualization and overall richness of process models.
引用
收藏
页码：115 / 132
页数：17
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