Agents in E-Commerce: State of the Art

被引:22
作者
He, Minghua [1 ]
Leung, Ho-fung [1 ]
机构
[1] Department of Computer Science and Engineering, Chinese University of Hong Kong, Hong Kong
关键词
Data mining - Intelligent agents - Mobile commerce - Supply chain management;
D O I
10.1007/s101150200007
中图分类号
学科分类号
摘要
This paper surveys the state of the art of agent-mediated electronic commerce (e-commerce), especially in business-to-consumer (B2C) e-commerce and business-to-business (B2B) e-commerce. From the consumer buying behaviour perspective, the roles of agents in B2C e-commerce are: product brokering, merchant brokering, and negotiation. The applications of agents in B2B e-commerce are mainly in supply chain management. Mobile agents, evolutionary agents, and data-mining agents are some special techniques which can be applied in agent-mediated e-commerce. In addition, some technologies for implementation are briefly reviewed. Finally, we conclude this paper by discussions on the future directions of agent-mediated e-commerce. © 2002, Springer-Verlag London Limited.
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页码:257 / 282
页数:25
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