Emergency department crowding in the Netherlands: Managers' experiences

被引：43

作者：

Van Der Linden C. ^{[1
]}

Reijnen R. ^{[1
]}

Derlet R.W. ^{[2
]}

Lindeboom R. ^{[3
]}

Van Der Linden N. ^{[4
]}

Lucas C. ^{[3
]}

Richards J.R. ^{[2
]}

机构：

[1] Accident and Emergency Department, Medical Center Haaglanden, P.O. Box 432

[2] Department of Emergency Medicine, 4150 V Street, Sacramento 95817, CA

[3] Division of Clinical Methods and Public Health, Master Evidence Based Practice, Academic Medical Center and University of Amsterdam, P.O. Box 22660, Amsterdam 1100, DD

[4] Institute for Medical Technology Assessment, Erasmus University Rotterdam, P.O. Box 1738, Rotterdam 3000, DR

来源：

International Journal of Emergency Medicine | / 6卷 / 1期

关键词：

Emergency department crowding; Emergency service; Hospital; Overcrowding;

D O I：

10.1186/1865-1380-6-41

中图分类号：

学科分类号：

摘要：

Background: In The Netherlands, the state of emergency department (ED) crowding is unknown. Anecdotal evidence suggests that current ED patients experience a longer length of stay (LOS) compared to some years ago, which is indicative of ED crowding. However, no multicenter studies have been performed to quantify LOS and assess crowding at Dutch EDs. We performed this study to describe the current state of emergency departments in The Netherlands regarding patients' length of stay and ED nurse managers' experiences of crowding. Methods: A survey was sent to all 94 ED nurse managers in The Netherlands with questions regarding the type of facility, annual ED census, and patients' LOS. Additional questions included whether crowding was ever a problem at the particular ED, how often it occurred, which time periods had the worst episodes of crowding, and what measures the particular ED had undertaken to improve patient flow. Results: Surveys were collected from 63 EDs (67%). Mean annual ED visits were 24,936 (SD ± 9,840); mean LOS for discharged patients was 119 (SD ± 40) min and mean LOS for admitted patients 146 (SD ± 49) min. Consultation delays, laboratory and radiology delays, and hospital bed shortages for patients needing admission were the most cited reasons for crowding. Admitted patients had a longer LOS because of delays in obtaining inpatient beds. Thirty-nine of 57 respondents (68%) reported that crowding occurred several times a week or even daily, mostly between 12:00 and 20:00. Measures taken by hospitals to manage crowding included placing patients in hallways and using fasttrack with treatment of patients by trained nurse practitioners. Conclusions: Despite a relatively short LOS, frequent crowding appears to be a nationwide problem according to Dutch ED nurse managers, with 68% of them reporting that crowding occurred several times a week or even daily. Consultations delays, laboratory and radiology delays, and hospital bed shortage for patients needing admission were believed to be the most important factors contributing to ED crowding. © 2013 van der Linden et al.

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