A requirements engineering methodology for knowledge management solutions: integrating technical and social aspects

被引:0
作者
Meira Levy
Irit Hadar
Itzhak Aviv
机构
[1] Shenkar,School of Industrial Engineering and Management
[2] College of Engineering,Department of Information Systems
[3] Design and Art,undefined
[4] University of Haifa,undefined
来源
Requirements Engineering | 2019年 / 24卷
关键词
Requirements engineering; Knowledge engineering; Knowledge management; Knowledge-intensive business processes; Knowledge audit;
D O I
暂无
中图分类号
学科分类号
摘要
This paper proposes a unified knowledge management requirements engineering methodology (KM-REM) for tackling the complex nature of knowledge-intensive organizations. Despite the importance of KM for the success of knowledge-intensive organizations, the concept of RE for KM solutions is still vague lacking. Its definitions and guidelines for addressing the different facets of KM during the RE process are yet to be well-defined, encompassing social and technical aspects thereof. Applying the design science research paradigm by using a method engineering methodology, the KM-REM method was developed and implemented in a case study involving a global IT provider firm. This allowed for a comprehensive analysis and requirements specification for a KM solution, which was validated based on expert (managers) evaluation. KM-REM provides comprehensive, practical guidance and tools for KM analysts and RE professionals, for conducting KM-oriented RE, toward enhancing knowledge-intensive business processes with embedded KM solutions. Moreover, KM-REM facilitates tractability in the RE process, by focusing on manageable KM requirements. Thus, the contribution of KM-REM is threefold. First, it extends the research on RE for KM solutions as a specialized area within the RE discipline. Second, it cohesively organizes the RE dimensions and modeling principles for KM, providing customized guidelines and tools. Third, it demonstrates how the perspectives of traditional RE methods can be extended to include social and cultural aspects.
引用
收藏
页码:503 / 521
页数:18
相关论文
共 81 条
  • [11] Lettice F(2004)Knowledge auditing and mapping: a pragmatic approach Knowl Process Manag 11 25-37
  • [12] Remus U(2008)Auditing knowledge management practices: model and application Knowl Manag Res Pract 6 90-99
  • [13] Schub S(1995)The application of PROTÉGÉ-II to protocol-based decision support Artif Intell Med 7 257-289
  • [14] Alavi M(1998)Developing knowledge-based systems with MIKE J Autom Softw Eng 5 389-418
  • [15] Leidner DE(2004)Design science in information systems research MIS Q 28 75-105
  • [16] Kamara J(2013)Positioning and presenting design science research for maximum impact MIS Q 37 337-355
  • [17] Anumba C(1997)Four dark corners of requirements engineering ACM Trans Softw Eng Methodol 6 1-30
  • [18] Carrillo PM(1997)Soft information systems and technologies methodology, SlSTeM 9: a case study on developing the electronic patient record Requir Eng 2 1-22
  • [19] Liebowitz J(2008)A case study validation of a knowledge-based approach for the selection of requirements engineering techniques Requir Eng 13 117-146
  • [20] Rubenstein-Montano B(2016)Applications of ontologies in requirements engineering: a systematic review of the literature Requir Eng 21 405-437