The impact of process standardization on business process outsourcing success

被引：0
作者：
Kim Wüllenweber
Daniel Beimborn
Tim Weitzel
Wolfgang König
机构：
[1] Johann Wolfgang Goethe University,Institute of Information Systems, E
[2] University of Bamberg,Finance Lab
来源：
Information Systems Frontiers | 2008年 / 10卷
关键词：
Business process outsourcing; Business process standardization; Outsourcing governance;
D O I：
暂无
中图分类号：
学科分类号：
摘要：
What is the impact of business process standardization on business process outsourcing (BPO) success? This paper argues that there is a direct impact of process standardization on BPO success, due to production cost economies, and also an indirect effect via improved contractual and relational governance resulting from better monitoring opportunities and facilitated communication and coordination. This threefold impact of standardization on BPO success is empirically confirmed using data from 335 BPO ventures in 215 German banks.
引用
收藏
页码：211 / 224
页数：13
相关论文
共 125 条
  • [1] Anderson J.(1990)A model of distributor firm and manufacturer firm working partnerships Journal of Marketing 54 42-58
  • [2] Narus J.(1998)Production and transaction economies and IS outsourcing: A study of the U.S. banking industry MIS Quarterly 4 535-552
  • [3] Ang S.(2005)Just right outsourcing: Understanding and managing risk Journal of Management Information Systems 22 37-55
  • [4] Straub D.(2002)The other side of outsourcing McKinsey Quarterly 2002 52-63
  • [5] Aron R.(1982)Representing and testing organizational theories: A holistic construal Administrative Science Quarterly 27 459-489
  • [6] Clemons E. K.(1988)On the evaluation of structural equation models Journal of the Academy of Marketing Science 16 74-94
  • [7] Reddi S.(2006)Applying multiple perspectives to the BPO decision: A case study of call centres in Australia Journal of Information Technology 21 99-115
  • [8] Auguste B. G.(2004)Vom IT- zum business process outsourcing Bankmagazin 53 22-1333
  • [9] Hao Y.(2002)Competition and outsourcing with scale economies Management Science 48 1314-73
  • [10] Singer M.(1979)A paradigm for developing better measures of marketing constructs Journal of Marketing 16 64-108
12345678910