Effects of patient health literacy, patient engagement and a system-level health literacy attribute on patient-reported outcomes: a representative statewide survey

[1] Gazmararian JA(2003)Health literacy and knowledge of chronic disease Patient Educ Couns 51 267-275

[2] Williams M(1999)Health literacy among Medicare enrollees in a managed care organization JAMA 281 545-551

[3] Peel J(2012)New federal policy initiatives to boost health literacy can help the nation move beyond the cycle of costly ‘crisis care’ Health Aff (Millwood) 31 434-443

[4] Baker D(2013)A proposed ‘health literate care model’ would constitute a systems approach to improving patients’ engagement in care Health Aff (Millwood) 32 357-367

[5] Gazmararian JA(2003)Improving customer service. It’s not just what’s in the box MCMA Connex 3 36-41

[6] Baker DW(1997)Marketing to older patients: perceptions of service quality Health Mark Q 15 1-31

[7] Williams MV(2011)Receptionist input to quality and safety in repeat prescribing in UK general practice: ethnographic case study BMJ 343 d6788-e228

[8] Parker R(2011)Health literacy awareness training for healthcare workers: improving knowledge and intentions to use clear communication techniques Patient Educ Couns 85 e225-1433

[9] Scott TL(1995)Effective physician-patient communication and health outcomes: a review CMAJ 152 1423-30

[10] Green DC(1999)Evidence on patient-doctor communication Cancer Prev Control 3 25-S127

[1] Gazmararian JA(2003)Health literacy and knowledge of chronic disease Patient Educ Couns 51 267-275

[2] Williams M(1999)Health literacy among Medicare enrollees in a managed care organization JAMA 281 545-551

[3] Peel J(2012)New federal policy initiatives to boost health literacy can help the nation move beyond the cycle of costly ‘crisis care’ Health Aff (Millwood) 31 434-443

[4] Baker D(2013)A proposed ‘health literate care model’ would constitute a systems approach to improving patients’ engagement in care Health Aff (Millwood) 32 357-367

[5] Gazmararian JA(2003)Improving customer service. It’s not just what’s in the box MCMA Connex 3 36-41

[6] Baker DW(1997)Marketing to older patients: perceptions of service quality Health Mark Q 15 1-31

[7] Williams MV(2011)Receptionist input to quality and safety in repeat prescribing in UK general practice: ethnographic case study BMJ 343 d6788-e228

[8] Parker R(2011)Health literacy awareness training for healthcare workers: improving knowledge and intentions to use clear communication techniques Patient Educ Couns 85 e225-1433

[9] Scott TL(1995)Effective physician-patient communication and health outcomes: a review CMAJ 152 1423-30

[10] Green DC(1999)Evidence on patient-doctor communication Cancer Prev Control 3 25-S127