A three-model comparison of the relationship between quality, satisfaction and loyalty: an empirical study of the Chinese healthcare system

被引：0
作者：
Ping Lei
Alain Jolibert
机构：
[1] Le Bourget du Lac Cedex,Groupe Ecole Supérieure de Commerce Chambéry Savoie, France
[2] Centre d’études et de Recherches Appliquées à la Gestion de Université Pierre Mendes France,undefined
来源：
BMC Health Services Research | / 12卷
关键词：
Perceived quality; Patient satisfaction; Patient loyalty; Models comparison; Health service;
D O I：
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