Developing a measure of mental health service satisfaction for use in low income countries: a mixed methods study

[1] Cleary PD(1988)Patient satisfaction as an indicator of quality care Inquiry 25 25-36

[2] McNeil BJ(1988)The quality of care. How can it be assessed? JAMA 260 1743-1748

[3] Donabedian A(2014)Measuring patient satisfaction with health care treatment using the short assessment of patient satisfaction measure delivered superior and robust satisfaction estimates J Clin Epidemiol 67 527-537

[4] Hawthorne G(2001)What do patients expect of psychiatric services? a systematic and critical review of empirical studies Soc Sci Med 52 985-998

[5] Sansoni J(1984)Patient requests and expectations. Definitions and clinical applications Med Care 22 681-685

[6] Hayes L(1997)The measurement of quality of care in public sector psychiatric services based on consumer expectations Curationis 20 25-32

[7] Marosszeky N(1983)Defining and measuring patient satisfaction with medical care Eval Program Plann 6 247-263

[8] Sansoni E(2003)Satisfaction with mental health services among people with schizophrenia in five European sites: results from the EPSILON study Schizophr Bull 29 229-245

[9] Noble LM(2014)The effect of service satisfaction and spiritual well-being on the quality of life of patients with schizophrenia Psychiatry Res 216 185-191

[10] Douglas BC(1986)Concurrent and predictive-validity of a self-reported measure of medication adherence Med Care 24 67-74

[1] Cleary PD(1988)Patient satisfaction as an indicator of quality care Inquiry 25 25-36

[2] McNeil BJ(1988)The quality of care. How can it be assessed? JAMA 260 1743-1748

[3] Donabedian A(2014)Measuring patient satisfaction with health care treatment using the short assessment of patient satisfaction measure delivered superior and robust satisfaction estimates J Clin Epidemiol 67 527-537

[4] Hawthorne G(2001)What do patients expect of psychiatric services? a systematic and critical review of empirical studies Soc Sci Med 52 985-998

[5] Sansoni J(1984)Patient requests and expectations. Definitions and clinical applications Med Care 22 681-685

[6] Hayes L(1997)The measurement of quality of care in public sector psychiatric services based on consumer expectations Curationis 20 25-32

[7] Marosszeky N(1983)Defining and measuring patient satisfaction with medical care Eval Program Plann 6 247-263

[8] Sansoni E(2003)Satisfaction with mental health services among people with schizophrenia in five European sites: results from the EPSILON study Schizophr Bull 29 229-245

[9] Noble LM(2014)The effect of service satisfaction and spiritual well-being on the quality of life of patients with schizophrenia Psychiatry Res 216 185-191

[10] Douglas BC(1986)Concurrent and predictive-validity of a self-reported measure of medication adherence Med Care 24 67-74