Most dental practices in the region were using computerised systems but many only to a limited extent. Barriers cited include lack of need, cost and a reluctance by practice staff to move away from a successful 'paper' system.Electronic mail would facilitate communication to other parts of the healthcare network eg for referrals, and with patients eg for making appointments.Internet access would enable all members of the dental team to access patient and professional resources available on-line, including CPD courses.There is potential for the development of 'electronic dental records' as part of a patient's 'electronic health record' enabling patient information to be shared within healthcare in general. This would be beneficial to patients and to healthcare providers.