Integrated TMN service management

被引：2

作者：

Chen G. ^{[1
]}

Kong Q. ^{[2
]}

Etheridge J. ^{[3
]}

Foster P. ^{[4
]}

机构：

[1] Advanced Technology Development Group, CiTR Pty. Ltd, Brisbane, QLD

[2] CiTR Pty. Ltd., Milton, QLD 4064

来源：

Journal of Network and Systems Management | 1999年 / 7卷 / 4期

关键词：

INTEGRATED SERVICE MANAGEMENT; CUSTOMER SERVICE MANAGEMENT; SERVICE ORDERING; SERVICE PROVISIONING; CONNECTION MANAGEMENT;

D O I：

10.1023/A:1018744000758

中图分类号：

学科分类号：

摘要：

The deregulation of the global telecommunication industry has seen a change in the business and operational environment in which services are deployed and managed. The requirements have intensified to provide a management framework for telecommunication networks and services across multiple technology domains and using multiple management technologies. This paper describes an integrated TMN service management architecture that provides an environment for different service management functions and different management domains to be integrated. To further substantiate this architecture, a system was built to demonstrate the integration concepts. The research and development work reported in this paper focuses on the following two aspects of integration: first the integration between TMN network and service management functions; and next the integration between different service management functions. A proof of concept system was developed to demonstrate such integration. It consists of the following components: Generic service ordering and provisioning; connection management based on a generic network model concept; and service management based upon service level agreement management and customer service management concepts. This paper reports this work and the experiences gained from this research.

引用

页码：469 / 493

页数：24

共 20 条

[1] Adams E., Willetts K., When service management is your business, Journal of Network and Systems Management, 4, 4, pp. 349-353, (1996)
[2] Bjerring L., Lewis D., Thoransen I., Inter-domain service management of broadband virtual private networks, Journal of Network and Systems Management, 4, 4, pp. 355-373, (1996)
[3] Gaspoz J., Hubaux J., Znaty S., A general architecture for VPN configuration management, Journal of Network and Systems Management, 4, 4, pp. 375-395, (1996)
[4] Anerousis N., Lazar A., An architecture for managing virtual circuit and virtual path services on ATM networks, Journal of Network and Systems Management, 4, 4, pp. 425-455, (1996)
[5] Moghe P., Rubin I., Managing connection-level QoS through an ATM overlay service manager, Journal of Network and Systems Management, 4, 4, pp. 397-424, (1996)
[6] Chen G., Generic Object Model, CiTR Technical Paper, (1998)
[7] SP-to-SP Service Ordering White Paper, Version 4, (1997)
[8] SP-to-SP Service Ordering Interface Requirements, Issue 1.02, (1997)
[9] SP-to-SP Service Ordering Interface Specification, Issue 0.1, (1997)
[10] Chen G., Kong Q., The business process and object modeling for service ordering, Proceedings of the Eighth IFIP/IEEE International Workshop on Distributed Systems and Operations and Management, (1997)

← 1 2 →