Towards identifying unresolved discussions in student online forums

Online discussion is a popular form of web-based computer-mediated communication and is a dominant medium for cyber communities in areas of information sharing, customer support and distributed education. Automatic tools for analyzing online discussions are highly desirable for better information management and assistance. For example, a summary of student Q&A discussions or unresolved questions can help the instructor assess student dialogue efficiently, which can lead to better instructor guidance for student learning by discussion.