Predictors of patient satisfaction with hospital health care

Rubin HR(1990)Patient evaluations of hospital care. A review of the literature. [Review] [56 refs] Med Care 28 S3-S9

van Campen C(1995)Quality of care and patient satisfaction: a review of measuring instruments. [Review] [66 refs] Med Care Res Rev 52 109-133

Sixma H(1997)Patient satisfaction: a review of issues and concepts Soc Sci Med 45 1829-1843

Friele RD(1999)How valid and reliable are patient satisfaction data? An analysis of 195 studies Int J Qual Health Care 11 319-328

Kerssens JJ(2004)Online consumer surveys as a methodology for assessing the quality of the United States health care system J Med Internet Res 6 e2-306

Peters L(1984)Obtaining information on patient satisfaction with hospital care: mail versus telephone Health Serv Res 19 291-317

Sitzia J(1998)Response rate in patient satisfaction research: an analysis of 210 published studies Int J Qual Health Care 10 311-1180

Wood N(2001)Impact of reminders and method of questionnaire distribution on patient response to mail-back satisfaction survey J Clin Epidemiol 54 1174-35

Sitzia J(1995)Predictors of patient and proxy satisfaction with discharge plans Soc Work Health Care 22 19-472

Bethell C(2005)Development and validation of an in-patient satisfaction questionnaire Int J Qual Health Care 17 465-641

Rubin HR(1990)Patient evaluations of hospital care. A review of the literature. [Review] [56 refs] Med Care 28 S3-S9

van Campen C(1995)Quality of care and patient satisfaction: a review of measuring instruments. [Review] [66 refs] Med Care Res Rev 52 109-133

Sixma H(1997)Patient satisfaction: a review of issues and concepts Soc Sci Med 45 1829-1843

Friele RD(1999)How valid and reliable are patient satisfaction data? An analysis of 195 studies Int J Qual Health Care 11 319-328

Kerssens JJ(2004)Online consumer surveys as a methodology for assessing the quality of the United States health care system J Med Internet Res 6 e2-306

Peters L(1984)Obtaining information on patient satisfaction with hospital care: mail versus telephone Health Serv Res 19 291-317

Sitzia J(1998)Response rate in patient satisfaction research: an analysis of 210 published studies Int J Qual Health Care 10 311-1180

Wood N(2001)Impact of reminders and method of questionnaire distribution on patient response to mail-back satisfaction survey J Clin Epidemiol 54 1174-35

Sitzia J(1995)Predictors of patient and proxy satisfaction with discharge plans Soc Work Health Care 22 19-472

Bethell C(2005)Development and validation of an in-patient satisfaction questionnaire Int J Qual Health Care 17 465-641