Sense and nonsense of laboratory accreditation

被引：0

作者：

P. C. M. Bartels

Marianne Schoorl

机构：

[1] Department of Clinical Chemistry Hematology and Immunology Medical Centre Alkmaar Wilhelminalaan 12,

[2] 1815 JD Alkmaar The Netherlands Tel.: +31-725483630 Fax: +31-725482175,undefined

来源：

Accreditation and Quality Assurance | 1999年 / 4卷

关键词：

Key words Dutch laboratory accreditation; Human aspects; Total quality management;

D O I：

暂无

中图分类号：

学科分类号：

摘要：

An open mind is essential for the implementation and improvement of total quality management. Leadership, as such, is of no value without a vision concerning corporate culture and human resources. Therefore, constant communication between partners within a corporate body is the cornerstone for empowerment. The evaluation of ideas and complaints is considered to be essential for the identification of strengths and weaknesses of a system, whereas, competition and benchmarking may reveal surprising opportunities for improvement. We discuss the idea that customer-oriented efficiency in a hospital environment may be classified as a critical success factor.

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页码：107 / 108

页数：1

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