Quality of After-Sales Services in a Competitive Insurance Sector

被引：0
作者：
Alessandro Fedele
Piero Tedeschi
机构：
[1] School of Economics and Management,Department of Economics and Finance
[2] Free University of Bolzano/Bozen,undefined
[3] Università Cattolica del Sacro Cuore,undefined
来源：
The Geneva Risk and Insurance Review | 2015年 / 40卷
关键词：
insurance sector; unverifiable quality; after-sales services; reputation; Bertrand competition;
D O I：
暂无
中图分类号：
学科分类号：
摘要：
This paper tackles the issue of unverifiable quality of after-sales insurance services, such as a prompt reimbursement of damages. A dynamic model is introduced in order to allow reputation to emerge as a means of disciplining insurance firms to deliver high quality. The equilibrium of a repeated Bertrand game among the insurers is analysed and conditions are derived under which more concentration in the insurance industry can lead to greater equilibrium consumer welfare.
引用
收藏
页码：65 / 88
页数：23
相关论文
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