Towards an evaluation framework for knowledge management systems

被引：0
作者：
Dorit Nevo
Brent Furneaux
Yair Wand
机构：
[1] York University,Schulich School of Business
[2] University of British Columbia,Sauder School of Business
来源：
Information Technology and Management | 2008年 / 9卷
关键词：
Knowledge management systems; Evaluation framework;
D O I：
暂无
中图分类号：
学科分类号：
摘要：
In this paper we develop an evaluation framework for Knowledge Management Systems (KMS). The framework builds on the theoretical foundations underlying organizational Knowledge Management (KM) to identify key KM activities and the KMS capabilities required to support each activity. These capabilities are then used to form a benchmark for evaluating KMS. Organizations selecting KMS can use the framework to identify gaps and overlaps in the extent to which the capabilities provided and utilized by their current KMS portfolio meet the KM needs of the organization. Other applications of the framework are also discussed.
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页码：233 / 249
页数：16
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