An integrated grey AHP-MOORA model for ameliorating public transport service quality

[1] Agrawal R(2008)Public transportation and customer satisfaction Global Business Review 9 257-272

[2] Allen J(2019)The role of critical incidents and involvement in transit satisfaction and loyalty Transport Policy 75 57-69

[3] Eboli L(2020)Effect of critical incidents on public transport satisfaction and loyalty: An ordinal probit SEM-MIMIC approach Transportation 47 827-863

[4] Forciniti C(2017)Assessment and prioritizing the risks of urban rail transportation by using Grey analytical hierarchy process (GAHP) International Journal of Transportation Engineering 4 255-273

[5] Mazzulla G(1997)Deriving weights from pairwise comparison matrices Journal of the Operational Research Society 48 1226-1232

[6] de Dios Ortúzar J(2010)Public transportation services in Oman: A study of public perceptions Journal of Public Transportation 13 1-469

[7] Allen J(2006)The MOORA method and its application to privatization in a transition economy Control and Cybernetics 35 445-263

[8] Eboli L(2013)Using the Delphi method to evaluate opinions of public transport managers on bus safety Safety Science 57 254-750

[9] Mazzulla G(2020)Measuring crowding-related comfort in public transport Transportation Planning and Technology 43 735-8690

[10] de Dios Ortúzar J(2009)Using ANP priorities with goal programming for revitalization strategies in historic transport: A case study of the Alishan Forest railway Expert Systems with Applications 36 8682-177

[1] Agrawal R(2008)Public transportation and customer satisfaction Global Business Review 9 257-272

[2] Allen J(2019)The role of critical incidents and involvement in transit satisfaction and loyalty Transport Policy 75 57-69

[3] Eboli L(2020)Effect of critical incidents on public transport satisfaction and loyalty: An ordinal probit SEM-MIMIC approach Transportation 47 827-863

[4] Forciniti C(2017)Assessment and prioritizing the risks of urban rail transportation by using Grey analytical hierarchy process (GAHP) International Journal of Transportation Engineering 4 255-273

[5] Mazzulla G(1997)Deriving weights from pairwise comparison matrices Journal of the Operational Research Society 48 1226-1232

[6] de Dios Ortúzar J(2010)Public transportation services in Oman: A study of public perceptions Journal of Public Transportation 13 1-469

[7] Allen J(2006)The MOORA method and its application to privatization in a transition economy Control and Cybernetics 35 445-263

[8] Eboli L(2013)Using the Delphi method to evaluate opinions of public transport managers on bus safety Safety Science 57 254-750

[9] Mazzulla G(2020)Measuring crowding-related comfort in public transport Transportation Planning and Technology 43 735-8690

[10] de Dios Ortúzar J(2009)Using ANP priorities with goal programming for revitalization strategies in historic transport: A case study of the Alishan Forest railway Expert Systems with Applications 36 8682-177