共 73 条
[21]
Gronroos C., Conceptualising value co-creation: A journey to the 1970s and back to the future, J Mark Manag, (2012)
[22]
Galvagno M., Dalli D., Theory of value co-creation: A systematic literature review, Manag Serv Qual, (2014)
[23]
McHugh M., Harvey J.B., Kang R., Shi Y., Scanlon D.P., Community-level quality improvement and the patient experience for chronic illness care, Health Serv Res, (2016)
[24]
Lee K.H.K., Austin J.M., Pronovost P.J., Developing a measure of value in health care, Value Health, (2016)
[25]
Wegner S.E., Measuring value in health care: The times, they are a changing, N C Med J., (2016)
[26]
Gronroos C.V., Critical service logic: Making sense of value creation and co-creation, J Acad Mark Sci., (2013)
[27]
Gronroos C.R., Service as business logic: Implications for value creation and marketing, J Serv Manag, (2011)
[28]
Gummerus J., Value creation processes and value outcomes in marketing theory: Strangers or siblings?, Mark Theory, (2013)
[29]
Prahalad Ck Ramaswamy V., Co-creation experiences: The next practice in value creation, J Interact Mark, (2004)
[30]
Vargo S.L., Lusch R.F., Evolving to a new dominant logic for marketing, J Mark, (2004)