Customer values and CSR image in the banking industry

被引：5

作者：

Pérez A. ^{[1
]}

Del Bosque I.R. ^{[1
]}

机构：

[1] University of Cantabria, Área de Comercialización e Investigación de Mercados, Avda. Los Castros s/n, Santander, Cantabria

来源：

Journal of Financial Services Marketing | 2015年 / 20卷 / 1期

关键词：

collectivism; company-CSR congruence; corporate credibility; CSR image; motivational attribution; novelty seeking;

D O I：

10.1057/fsm.2014.30

中图分类号：

学科分类号：

摘要：

The authors analyse the role that collectivism and novelty seeking play in the formation process of corporate social responsibility (CSR) image in the Spanish banking industry. Two multisampling analyses of a structural equation model are performed on a sample of 1124 customers. The findings of the article allow the authors to anticipate CSR image based on (i) the congruence between the company and its CSR initiatives, (ii) the attribution of motivations for the company to implement CSR and (iii) corporate credibility in developing CSR initiatives. The findings also show that collectivists and innovative customers process information differently to individualists and conservative customers. © 2015 Macmillan Publishers Ltd.

引用

页码：46 / 61

页数：15

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