Text mining for the evaluation of public services: the case of a public bike-sharing system

被引：0
|
作者：
Na Rang Kim
Soon Goo Hong
机构：
[1] Dong-A University,Department of Management Information Systems
来源：
Service Business | 2020年 / 14卷
关键词：
Public service evaluation; Text mining; Deep learning; Public bike-sharing system;
D O I：
暂无
中图分类号：
学科分类号：
摘要：
This study conducted text mining analysis of the review text data (13,615 accounts) posted on SNS by users of the public bike-sharing service in South Korea. A total of 11,954 reviews were processed with SKT KoBERT and classified them either positive or negative. Subsequently, various text mining techniques were used to determine the factors affecting the users’ polarity. The study results revealed that the identification of the positive and negative factors affecting service quality through an analysis of reviews by text mining contributes to the improvement of the public bike-sharing system.
引用
收藏
页码：315 / 331
页数：16
相关论文
共 50 条
  • [31] Traffic Prediction in a Bike-Sharing System
    Li, Yexin
    Zheng, Yu
    Zhang, Huichu
    Chen, Lei
    23RD ACM SIGSPATIAL INTERNATIONAL CONFERENCE ON ADVANCES IN GEOGRAPHIC INFORMATION SYSTEMS (ACM SIGSPATIAL GIS 2015), 2015,
  • [32] Bike-sharing: the good, the bad, and the future -an analysis of the public discussion on Twitter-
    Duran-Rodas, David
    Villeneuve, Dominic
    Wulfhorst, Gebhard
    EUROPEAN JOURNAL OF TRANSPORT AND INFRASTRUCTURE RESEARCH, 2020, 20 (04): : 38 - 58
  • [33] Site suitability and public participation A study for a bike-sharing program in a college town
    Hou, Yuwen
    Haddad, Monica A.
    BICYCLE URBANISM: REIMAGINING BICYCLE FRIENDLY CITIES, 2018, : 160 - 179
  • [34] The impact of public bike-sharing systems on mobility patterns: Generating or replacing trips?
    Moura, Filipe
    Valenca, Gabriel
    Felix, Rosa
    Vale, David S.
    INTERNATIONAL JOURNAL OF SUSTAINABLE TRANSPORTATION, 2023, 17 (11) : 1254 - 1263
  • [35] Analysis of Network Structure of Urban Bike-Sharing System: A Case Study Based on Real-Time Data of a Public Bicycle System
    Yao, Yi
    Zhang, Yifang
    Tian, Lixin
    Zhou, Nianxing
    Li, Zhilin
    Wang, Minggang
    SUSTAINABILITY, 2019, 11 (19)
  • [36] Is public bike-sharing feasible in Ghana? Road users? perceptions and policy interventions
    Alimo, Philip Kofi
    Agyeman, Stephen
    Danesh, Ali
    Yu, Chunhui
    Ma, Wanjing
    JOURNAL OF TRANSPORT GEOGRAPHY, 2023, 106
  • [37] Exploring Bike-Sharing Behavior Affected by Public Transportation Disruption: Case of Washington, DC, Metro Shutdown
    Jia, Jianmin
    Zhang, Hui
    Shi, Baiying
    Journal of Transportation Engineering Part A: Systems, 2021, 147 (03):
  • [38] Exploring Bike-Sharing Behavior Affected by Public Transportation Disruption: Case of Washington, DC, Metro Shutdown
    Jia, Jianmin
    Zhang, Hui
    Shi, Baiying
    JOURNAL OF TRANSPORTATION ENGINEERING PART A-SYSTEMS, 2021, 147 (03)
  • [39] Strategic and Operational Planning of Bike-Sharing Systems by Data Mining - A Case Study
    Vogel, Patrick
    Mattfeld, Dirk C.
    COMPUTATIONAL LOGISTICS, 2011, 6971 : 127 - 141
  • [40] Electric fence planning for dockless bike-sharing services
    Zhang, Yongping
    Lin, Diao
    Mi, Zhifu
    JOURNAL OF CLEANER PRODUCTION, 2019, 206 : 383 - 393
12345