Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters

被引：0
|
作者：
Tania Jiménez
Ger Koole
机构：
[1] Universidad de los Andes,CESIMO
[2] Vrije Universiteit Amsterdam,Department of Mathematics
来源：
OR Spectrum | 2004年 / 26卷
关键词：
Call centers; Fluid limits; Economies of scale; Inhomogeneous Poisson processes;
D O I：
暂无
中图分类号：
学科分类号：
摘要：
Temporary overload situations in queues can be approximated by fluid queues. We strengthen earlier results on the comparison of multi-server tandem systems with their fluid limits. At the same time we give conditions under which economies of scale hold. We apply the results to call centers.
引用
收藏
页码：413 / 422
页数：9
相关论文
共 9 条
  • [1] Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters
    Jiménez, T
    Koole, G
    OR SPECTRUM, 2004, 26 (03) : 413 - 422
  • [2] Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
    Ibrahim, Rouba
    L'Ecuyer, Pierre
    Shen, Haipeng
    Thiongane, Mamadou
    EUROPEAN JOURNAL OF OPERATIONAL RESEARCH, 2016, 250 (02) : 480 - 492
  • [3] Fluid and diffusion limits for transient sojourn times of processor sharing queues with time varying rates
    Robert C. Hampshire
    Mor Harchol-Balter
    William A. Massey
    Queueing Systems, 2006, 53 : 19 - 30
  • [4] Fluid and diffusion limits for transient sojourn times of processor sharing queues with time varying rates
    Hampshire, Robert C.
    Harchol-Balter, Mor
    Massey, William A.
    QUEUEING SYSTEMS, 2006, 53 (1-2) : 19 - 30
  • [5] Staffing of time-varying queues to achieve time-stable performance
    Feldman, Zohar
    Mandelbaum, Avishai
    Massey, William A.
    Whitt, Ward
    MANAGEMENT SCIENCE, 2008, 54 (02) : 324 - 338
  • [6] An analysis of queues with delayed information and time-varying arrival rates
    Jamol Pender
    Richard H. Rand
    Elizabeth Wesson
    Nonlinear Dynamics, 2018, 91 : 2411 - 2427
  • [7] An analysis of queues with delayed information and time-varying arrival rates
    Pender, Jamol
    Rand, Richard H.
    Wesson, Elizabeth
    NONLINEAR DYNAMICS, 2018, 91 (04) : 2411 - 2427
  • [8] Analyzing Age of Information in Multiaccess Networks with Time-Varying Channels: A Fluid Limits Approach
    Yuan, Feng
    Hu, Zeyu
    Jiang, Zhiyuan
    JOURNAL OF COMMUNICATIONS AND NETWORKS, 2024, 26 (01) : 49 - 64
  • [9] Fluid limits of many-server queues with abandonments, general service and continuous patience time distributions
    Zuniga, Alexander Walsh
    STOCHASTIC PROCESSES AND THEIR APPLICATIONS, 2014, 124 (03) : 1436 - 1468
1