Patient satisfaction, patients leaving hospital against medical advice and mortality in Italian university hospitals: a cross-sectional analysis

[1] Donabedian A(1992)The role of outcomes in quality assessment and assurance QRB Qual Rev Bull 18 356-360

[2] Johnson BC(1996)Achieving patient satisfaction: the relationship between human motivation and outcome optimization J Healthc Qual 18 4-25

[3] Batbaatar E(2015)Conceptualisation of patient satisfaction: a systematic narrative literature review Perspectives in Public Health 35 243-250

[4] Dorjdagva J(1999)The increasing importance of patient surveys BMJ 319 720-721

[5] Luvsannyam A(2003)Conceptual frameworks for health systems performance: a quest for effectiveness, quality, and improvement Int J Qual Health Care 15 377-398

[6] Amenta P(2014)The equity lens in the health care performance evaluation system Int J Health Plann Manag 29 e233-e246

[7] Cleary PD(2014)How do hospitalization experience and institutional characteristics influence inpatient satisfaction? A multilevel approach Int J Health Plann Mgmt 29 e247-e260

[8] Arah OA(2014)Examining the role of patient experience surveys in measuring health care quality Med Care Res Rev 71 522-554

[9] Klazinga NS(2012)The relationship between patient involvement and hospital accreditation standards International Journal Of Care Pathways 16 44-280

[10] Delnoij MJ(2014)Does feedback influence patient - professional communication? Empirical evidence from Italy Health Policy 116 273-2

[1] Donabedian A(1992)The role of outcomes in quality assessment and assurance QRB Qual Rev Bull 18 356-360

[2] Johnson BC(1996)Achieving patient satisfaction: the relationship between human motivation and outcome optimization J Healthc Qual 18 4-25

[3] Batbaatar E(2015)Conceptualisation of patient satisfaction: a systematic narrative literature review Perspectives in Public Health 35 243-250

[4] Dorjdagva J(1999)The increasing importance of patient surveys BMJ 319 720-721

[5] Luvsannyam A(2003)Conceptual frameworks for health systems performance: a quest for effectiveness, quality, and improvement Int J Qual Health Care 15 377-398

[6] Amenta P(2014)The equity lens in the health care performance evaluation system Int J Health Plann Manag 29 e233-e246

[7] Cleary PD(2014)How do hospitalization experience and institutional characteristics influence inpatient satisfaction? A multilevel approach Int J Health Plann Mgmt 29 e247-e260

[8] Arah OA(2014)Examining the role of patient experience surveys in measuring health care quality Med Care Res Rev 71 522-554

[9] Klazinga NS(2012)The relationship between patient involvement and hospital accreditation standards International Journal Of Care Pathways 16 44-280

[10] Delnoij MJ(2014)Does feedback influence patient - professional communication? Empirical evidence from Italy Health Policy 116 273-2