The human factor in quality management

被引：0

作者：

H. M. Ortner

机构：

[1] Department of Chemical Analytics,

[2] Faculty of Material Sciences,undefined

[3] Darmstadt University of Technology,undefined

[4] Petersenstrasse 23,undefined

[5] D-64287 Darmstadt,undefined

[6] Germany e-mail: H.Ortner@hrzpub.tu-darmstadt Tel.: +49-6151-166379 Fax: +49-6151-166378,undefined

来源：

Accreditation and Quality Assurance | 2000年 / 5卷

关键词：

Key words Human factor; Quality; Quality management; Top management; Product liability; Overrationalization;

D O I：

暂无

中图分类号：

学科分类号：

摘要：

"Quality management is not just a strategy. It must be a new style of working, even a new style of thinking. A dedication to quality and excellence is more than good business. It is a way of life, giving something back to society, offering your best to others" (George Bush 1991).

引用

页码：130 / 141

页数：11