A survey of Estonian consumer expectations from the pharmacy service and a comparison with the opinions of pharmacists

[1] Volmer D(2003)Medicines policy and pharmacy system in Estonia Dosis 3 165-172

[2] Raal A(1997)Variation within community pharmacy. 3. Referring customers to other health professionals J Soc Adm Pharm 14 116-123

[3] Tammaru TM(2004)Apteekri rollist tavainimese informeerimisel kergematest haigustest ja käsimüügiravimitest (Information given by pharmacists to the lay people concerning minor illnesses and OTC- edicines.) Apteeker 4 6-11

[4] Bissell P(2002)The issue of territoriality between pharmacists and physicians in primary care Int J Pharm Pract 10 69-75

[5] Ward PR(1998)Extending the role of community pharmacists: the views of GPs Int J Pharm Pract 6 140-144

[6] Noyce PR(2003)Estonian community pharmacies - pharmaceutical services and patient satisfaction J Soc and Admin Pharm 5 182-186

[7] Volmer D(1997)Patients’ perceptions and expectations of outpatient pharmacy services in a teaching hospital Int J Pharm Pract 5 128-132

[8] Reebye EN(2000)Pharmacists and their customers: a personal or anonymous service Int J Pharm Pract 8 135-143

[9] Avery AJ(1984)Clinical pharmaceutical services in retail practice. I. Pharmacists’ willingness and abilities to provide services Drug Intel Clin Pharm 18 917-922

[10] Bissell P(1999)The changing face of pharmacy practice – evidence from 20 years of work sampling studies Int J Pharm Pract 7 209-219

[1] Volmer D(2003)Medicines policy and pharmacy system in Estonia Dosis 3 165-172

[2] Raal A(1997)Variation within community pharmacy. 3. Referring customers to other health professionals J Soc Adm Pharm 14 116-123

[3] Tammaru TM(2004)Apteekri rollist tavainimese informeerimisel kergematest haigustest ja käsimüügiravimitest (Information given by pharmacists to the lay people concerning minor illnesses and OTC- edicines.) Apteeker 4 6-11

[4] Bissell P(2002)The issue of territoriality between pharmacists and physicians in primary care Int J Pharm Pract 10 69-75

[5] Ward PR(1998)Extending the role of community pharmacists: the views of GPs Int J Pharm Pract 6 140-144

[6] Noyce PR(2003)Estonian community pharmacies - pharmaceutical services and patient satisfaction J Soc and Admin Pharm 5 182-186

[7] Volmer D(1997)Patients’ perceptions and expectations of outpatient pharmacy services in a teaching hospital Int J Pharm Pract 5 128-132

[8] Reebye EN(2000)Pharmacists and their customers: a personal or anonymous service Int J Pharm Pract 8 135-143

[9] Avery AJ(1984)Clinical pharmaceutical services in retail practice. I. Pharmacists’ willingness and abilities to provide services Drug Intel Clin Pharm 18 917-922

[10] Bissell P(1999)The changing face of pharmacy practice – evidence from 20 years of work sampling studies Int J Pharm Pract 7 209-219