In this paper, we propose a new adaptive bit rate (ABR) streaming method. This method is based on estimating and monitoring users' video streaming experience, their quality of experience (QoE). This ensures a good user QoE and optimises bandwidth utilisation by monitoring video buffer fill rate to ensure minimal data traffic. First, we achieve a QoE evaluation model based on network bandwidth, video segment representation, and dropped video frame rate parameters. Second, following our QoE evaluation model, we formulate an ABR method using the reinforcement learning (RL) paradigm to select video representations and using a breakpoint detection mechanism to monitor end-user QoE variation. The proposed ABR method is called "QoE-aware adaptive bit rate (Q2ABR)" and is composed of three individual modules, one for QoE estimation using machine learning methods, one for QoE variation monitoring using the breakpoint detection mechanism, and one for video representation selection using reinforcement learning. The design objective of Q2ABR is to ensure the overall QoE of these users while maintaining a minimum variation in the standard deviation of the users' QoE values. Third, the performance of the Q2ABR method is evaluated and compared with several existing ABR approaches in the literature using real traces that we collect on different transport scenarios (such as bus and train, among others). Since this method considers the user's perception of video quality as a regulator for optimising the overall video distribution network, good results are ensured in terms of the user's experience and buffer fill rate.
