Reducing warehouse employee errors using voice-assisted technology that provided immediate feedback

被引：44

作者：

Berger, Samuel M. ^{[1
]}

Ludwig, Timothy D. ^{[1
]}

机构：

[1] Appalachian State Univ, Dept Psychol, Boone, NC 28692 USA

来源：

JOURNAL OF ORGANIZATIONAL BEHAVIOR MANAGEMENT | 2007年 / 27卷 / 01期

关键词：

employee errors; computer-based instruction; immediate feedback; voice picking;

D O I：

10.1300/J075v27n01_01

中图分类号：

B849 [应用心理学];

学科分类号：

040203 ;

摘要：

A foodservice distributor in the southeastern United States implemented a voice assisted selecting tool to reduce selector errors by providing immediate feedback when errors occurred. An AB design with a nonequivalent comparison group was used to examine the effects of the voice technology on 132 selectors whose mispicks and shorts were collected over 6 weeks of baseline and 8 weeks of the intervention phase. Selector errors were reduced from 2.44 errors per 1,000 cases picked to 0.94 errors per 1,000 cases when voice technology was implemented. Further analysis indicated that the immediate feedback provided by voice had a greater impact on employees who were making the most errors during baseline.

引用

页码：1 / 31

页数：31

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