Improving technical customer services through teleservice

It is becoming increasingly difficult for manufacturers of machines and industrial equipment to stand out amongst competitors on the basis of their products alone. Because of this, the additional services offered for the running and maintenance of the machines is of growing importance. Extensive support through the manufacturers technical service department has always been an important criterion for clients wishing to invest in a particular machine. However, it is especially difficult for small and medium-sized businesses to offer these services world-wide while also guaranteeing short reaction times. The application of Teleservice provides one way out of this dilemma by reducing service costs through the avoidance of unnecessary visits by service/maintenance workers. At the same time, the services provided are more client-oriented and more flexible.