Effect of government enforcement actions on resident support for tourism recovery during the COVID-19 crisis in Macao, China

被引：19
作者：
Wong, Jose Weng Chou [1 ]
Lai, Ivan Ka Wai [2 ]
机构：
[1] Macau Univ Sci & Technol, Fac Hospitality & Tourism Management, Taipa, Macao, Peoples R China
[2] City Univ Macau, Fac Int Tourism & Management, Taipa, Macao, Peoples R China
来源：
ASIA PACIFIC JOURNAL OF TOURISM RESEARCH | 2021年 / 26卷 / 09期
关键词：
Tourism crisis; COVID-19; enforcement action; tourism recovery; satisfactionand trust; resident; TRUST; SATISFACTION; MANAGEMENT; COMMUNICATION; TRANSPARENCY; ATTITUDES; IMPACT; QUALITY; DEMAND;
D O I：
10.1080/10941665.2021.1940224
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This study investigated the relationship between government enforcement actions, resident satisfaction with government performance, resident trust in government, and resident support for tourism recovery. A survey instrument was designed to evaluate resident satisfaction with six enforcement actions (appropriate, timely, executive ability, sustainable, cooperation with stakeholders, and transparency) taken by the Macao government during the COVID-19 pandemic. Each factor had a different effect on satisfaction and trust that influenced the resident support for tourism recovery. This study developed a tool to evaluate government enforcement actions in response to the tourism crisis and provided timely suggestions to the government for tourism recovery.
引用
收藏
页码：973 / 987
页数：15
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