Effect of government enforcement actions on resident support for tourism recovery during the COVID-19 crisis in Macao, China

被引：19
|
作者：
Wong, Jose Weng Chou [1 ]
Lai, Ivan Ka Wai [2 ]
机构：
[1] Macau Univ Sci & Technol, Fac Hospitality & Tourism Management, Taipa, Macao, Peoples R China
[2] City Univ Macau, Fac Int Tourism & Management, Taipa, Macao, Peoples R China
来源：
ASIA PACIFIC JOURNAL OF TOURISM RESEARCH | 2021年 / 26卷 / 09期
关键词：
Tourism crisis; COVID-19; enforcement action; tourism recovery; satisfactionand trust; resident; TRUST; SATISFACTION; MANAGEMENT; COMMUNICATION; TRANSPARENCY; ATTITUDES; IMPACT; QUALITY; DEMAND;
D O I：
10.1080/10941665.2021.1940224
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This study investigated the relationship between government enforcement actions, resident satisfaction with government performance, resident trust in government, and resident support for tourism recovery. A survey instrument was designed to evaluate resident satisfaction with six enforcement actions (appropriate, timely, executive ability, sustainable, cooperation with stakeholders, and transparency) taken by the Macao government during the COVID-19 pandemic. Each factor had a different effect on satisfaction and trust that influenced the resident support for tourism recovery. This study developed a tool to evaluate government enforcement actions in response to the tourism crisis and provided timely suggestions to the government for tourism recovery.
引用
收藏
页码：973 / 987
页数：15
相关论文
共 50 条
  • [21] Digital equity and government support during COVID-19
    Kazembalaghi, Shabnam
    Coakley, Jerry
    Linares-Zegarra, Jose M.
    Vismara, Silvio
    SMALL BUSINESS ECONOMICS, 2024, : 1679 - 1705
  • [22] Causes and Consequences of Attitude Toward the Government during the Covid-19 Crisis: A Rudy in the Tunisian Context
    Tekaya, Balkiss
    Khadraoui, Manel
    JOURNAL OF NONPROFIT & PUBLIC SECTOR MARKETING, 2024, 36 (02) : 234 - 269
  • [23] Contingency Approach for Tourism Industry:The application of China model in crisis management during the outbreak and pandemic of COVID-19
    Chau, Ka Yin
    Zheng, Jingjing
    Yang, Dasen
    Shen, Huawen
    Liu, Ting
    JOURNAL OF CHINA TOURISM RESEARCH, 2023, 19 (02) : 133 - 154
  • [24] Quantifying the COVID-19-affected tourism education in China: a potential crisis in tourism recovery
    Zhang, Rui
    Tong, Yun
    CURRENT ISSUES IN TOURISM, 2023, 26 (24) : 3917 - 3922
  • [25] The Interaction Effect of Crisis Communication and Social Support on The Emotional Exhaustion of University Employees during the COVID-19 Crisis
    Charoensukmongkol, Peerayuth
    Phungsoonthorn, Tipnuch
    INTERNATIONAL JOURNAL OF BUSINESS COMMUNICATION, 2022, 59 (02) : 269 - 286
  • [26] Factors influencing public engagement in government TikTok during the COVID-19 crisis
    Zhang, Wei
    Yuan, Hui
    Zhu, Chengyan
    Chen, Qiang
    Evans, Richard David
    Min, Chen
    ELECTRONIC LIBRARY, 2024, 42 (02) : 210 - 229
  • [27] Unpacking government social media messaging strategies during the COVID-19 pandemic in China
    Li, Yiran
    Chandra, Yanto
    Fan, Yingying
    POLICY AND INTERNET, 2022, 14 (03): : 651 - 672
  • [28] Dynamic capabilities and employment during COVID-19: The moderating effect of government support
    Matikonis, Karolis
    Graham, Byron
    INTERNATIONAL SMALL BUSINESS JOURNAL-RESEARCHING ENTREPRENEURSHIP, 2024, 42 (02): : 157 - 184
  • [29] Corporate investment and government policy during the COVID-19 crisis
    Khanh Hoang
    Arif, Muhammad
    Nguyen, Cuong
    INTERNATIONAL REVIEW OF ECONOMICS & FINANCE, 2022, 80 : 677 - 696
  • [30] Media Framing of Government Crisis Communication During Covid-19
    Hayek, Lore
    MEDIA AND COMMUNICATION, 2024, 12
12345