The Relationship among Information Technology, Innovation and Firm Performance-An Empirical Study of Business Services in SMEs

被引：2
作者：
Lyu, J. J. [1 ]
Yan, Y. W. [1 ]
Li, S. C. [2 ]
机构：
[1] Natl Cheng Kung Univ, Dept Ind & Informat Management, Tainan 70101, Taiwan
[2] Natl Cheng Kung Univ, Inst Informat Management, Tainan 70101, Taiwan
来源：
2009 IEEE INTERNATIONAL CONFERENCE ON INDUSTRIAL ENGINEERING AND ENGINEERING MANAGEMENT, VOLS 1-4 | 2009年
关键词：
information technologies; innovation; firm performance; services; PRODUCT DEVELOPMENT; ENTERPRISES; ENVIRONMENT; CAPABILITIES; INDUSTRY; SIZE;
D O I：
10.1109/IEEM.2009.5373005
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
In recent years, in formation technology (IT) and innovation were considered important for enhancing the performance and competitiveness. However, the relationship between IT, innovation and firm performance h as not been thoroughly discussed in the past ten years. Besides, small and medium-sized enterprises (SMEs) occupy the great proportion of the total number of enterprises in the world, and most of them are service firms. How ever, development of service industry is restricted due to the insufficient input of innovation. In order to understand the present innovative situation of business services and to analyze the relationship between the IT, in novation and firm performance in the service industry, a conceptual model is developed in this study. Datata for the empirical investigation originates from the SMEs of business service firms. The empirical results show that innovation is mediating the effect of IT on firm performance.
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页码：1258 / +
页数：2
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