Pictograms and Assessment Categories as Crisis Communication Language Lessons from a Field Exercise with GDACSmobile

被引:0
作者
van den Berg, Roelof P. [1 ]
Widera, Adam [1 ]
Lechtenberg, Sandra [1 ]
Middelhoff, Michael [1 ]
Hellingrath, Bernd [1 ]
机构
[1] Univ Munster, Dept Informat Syst, Munster, Germany
来源
PROCEEDINGS OF THE 2016 3RD INTERNATIONAL CONFERENCE ON INFORMATION AND COMMUNICATION TECHNOLOGIES FOR DISASTER MANAGEMENT (ICT-DM) | 2016年
关键词
crisis management; interaction with citizens; language; communication;
D O I
暂无
中图分类号
TP [自动化技术、计算机技术];
学科分类号
0812 ;
摘要
In this article we explore how pictograms and assessment categories used by crisis management organizations support crisis communication with the affected population. In this field exercise simulating a flooding event, the exemplary tool GDACSmobile was used to let volunteers report their observations to the crisis management center using a report in which they assigned the category they believed was most fitting to the situation at hand. Despite volunteers reporting difficulty in selecting a fitting category, their actual decisions fit well with the intended categories defined by the crisis managers. From this, we have learned that pictograms and categories have potential to become a common language between crisis managers and the affected population, thus supporting effective crisis communication.
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页码:53 / 60
页数:8
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